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Leith, 3-4 Newkirkgate Centre, Edinburgh EH6 6AA, UK – 0131 553 1815
Very friendly staff and very clean and tidy...
some of the service is good like the chit chat with the employees but they have no clue on what up selling and consumer relations are and should be trained better in consumerism, i was sold an item "refurb" and you have the same item brand new for 50 pence more a week "with a 4k ultra option" and your staff did not try to up sell me for the better product but rather let me go into the agreement which i found weird as you would think the employees would know whats on the website/in the shop etc so i was not happy they did not try to offer me the better product "which most stores" would try to sell me a better option, ill stick to my original agreement with the product im getting but not to happy that no one made me aware there were other better options at a slightly bigger price which would have been very acceptable to me and i would have gone into an agreement for the brand new product...
1B Chambers St, Edinburgh EH1 1HR, UK – 0333 900 0026
I originally found Richer Sounds through Amazon as I was looking for an amp to power two 100 watt vintage speakers my Dad bought in the 1970s. I spoke to a knowledgeable friend about the Amazon speakers and he suggested that I go into the Richer Sounds shop to get some advice. All in all a very good experience, it is quite a big ticket item for me so I was happy to make the purchase in the shop as I think I now have a product which I am comfortable will work well. Also, I have had a very nice email asking how everything has gone etc.
Honest advice from knowledgeable, professional and friendly staff coupled competitive prices on quality products makes Richer Sounds the best place for audio visual kit. Recently had a TV fail under warranty, no problems getting a credit note and good advice on choosing a replacement model. Would definitely recommend.
Leith Walk, Edinburgh EH6 5BX, UK – 0131 553 2126
Absolutely stellar service. I rang up to arrange to bring my elderly television in, and when I described the problem, Paul told me what the issue was likely to be, and what it would be likely to cost to put right. When I brought it in, he looked at it for less than a minute, saw that it was in 'deep standby', turned it on for me, explained what had happened and why, and refused to take any payment. He also offered me a free second-hand remote control. I chose to bring my telly there because of the brilliant reviews he had received, and he definitely deserves every one of those positive reviews. Although there was nothing actually wrong with my telly, it's not something I could have done myself, and I would have been perfectly happy to pay him for his expertise, but he wouldn't take anything. I'm completely delighted, and recommend him wholeheartedly. He clearly knows his stuff and it's fantastic to find someone who could have taken the telly in and charged a lot of money, but didn't. I'd give him ten stars if I could.
Always friendly, helpful and extremely competent. Have used them on several occasions. Highly recommended!
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